Shipping Policy

Last updated: October 13, 2026

At Xerotabs, we aim to make ordering our cleaning products simple and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store at https://shops.xerotabs.com/.

1. Shipping Destinations

We currently accept orders for eligible delivery addresses in Canada and the United States. Available destinations and shipping options are displayed during checkout.

2. Order Processing and Fulfillment

Orders are processed after payment has been successfully completed.

Xerotabs uses third-party fulfillment services, including Amazon fulfillment services, to store, pack, and ship products. Depending on your delivery destination and inventory availability, your order may be fulfilled from a facility in Canada or the United States.

Orders may be processed and shipped by our fulfillment partners on our behalf. Using a third-party fulfillment provider does not change your rights as a customer under applicable law.

3. Shipping Rates and Delivery Estimates

Available shipping methods, shipping charges, and estimated delivery times are displayed during checkout, where applicable.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Actual delivery times may vary depending on your location, inventory availability, carrier operations, weather, and other circumstances beyond our reasonable control.

Any applicable taxes, duties, and import charges will be presented during checkout where applicable.

4. Order Tracking

Where tracking information is available, it will be provided through your order confirmation, shipping notification, or other applicable order communications.

Please allow time for tracking information to become available after your order has shipped.

5. Delayed, Lost, or Undelivered Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will investigate the shipment with our fulfillment and shipping partners and work with you to resolve the issue.

If an order is confirmed lost or not delivered, we will determine an appropriate resolution in accordance with applicable law.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or shipment.

Additional charges or delivery delays may occur if an address is incomplete or incorrect, subject to applicable law.

7. Split Shipments

Depending on inventory availability and fulfillment arrangements, items in an order may occasionally ship separately. If this occurs, delivery times may differ between packages.

8. International Orders, Duties, and Taxes

Our current shipping destinations are Canada and the United States. The applicable checkout experience will display relevant shipping costs, taxes, duties, and import charges where applicable.

For orders shipped across the Canada–US border, the fulfillment route and applicable charges may vary according to the destination and inventory availability.

9. Contact Us

If you have questions about shipping, tracking, or an existing order, please contact:

Xerotabs Customer Support
Email: info@xerotabs.com
Website: https://xerotabs.com/

We may update this Shipping Policy from time to time. Any revisions will be published on this page.